Help Centre

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Help Centre

The Process

The Process

Radiators

Do I need to upgrade my current radiators?

Preparing for your Design Consultation

What do I do if I have vulnerable people in my property?

What do I need to do to prepare for my Design Consultation?

EPC

My EPC is out of date. At what point in the Upgrades journey do I need to update my EPC to be eligible for the Boiler Upgrade Scheme (BUS) grant?

Conservation & Planning Requirements

Do I need planning permission prior to an install?

I'm in as conservation area, can I get a heat pump?

Do I need planning permission prior to an install in Scotland?

Rented properties

I'm renting my property and not the home owner, can you help me?

Preparing for commissioning

Will my Heat Geek require access to the internet?

Who will complete the comission of my system?

Lead times

What are the lead times for having a heat pump installed in my home?

When will I get my design proposal

How long does it take to install a heat pump?

Your proposal/portal

What do I do if my proposal/portal doesn't look right?

Our Estimate

How do you estimate the cost of an upgrade from my address?

Installation

Children and Pets

When will my equipment get delivered

Creating space for delivery and storage

Planning permission

How much mess and distruption should I expect during the install?

Do I need to clear space ready for the Install?

What are Prerequisites?

Do I need to be home for the installation?

Will Power be required during the install?

Will I need to provide parking for my Heat Geek?

Will I have heating and hot water during the installation period?

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Giving Advice

Are you able to provide advice on my home upgrade?

EV chargers

I have an EV charger. I'm now looking to get a heat pump. Is there anything specific that I need to do?

Noise Assessment

What is MCS 020 noise assessment and what the requirements?

Home Suitability

My current heating and hot water needs are provided by an oil boiler. Can you help me switch to a heat pump?

Can you install a heat pump on a flat roof?

How we work

How does Heat Geek work? Will you personally be coming to my home?

Design Consultation

I can get an engineer to give me a boiler quote for free. Why should I pay £375 for a Design Consultation?

Can I use a survey I already have?

Does the design consultation involve thermal imaging or air tightness checks?

How is heat loss calculated and what does it mean?

Why do I need a home Design Consultation?

What does a design consultation involve and how long will it take?

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Renovation

Can I get a heat pump with you if I am getting an extension/renovation to my home?

I'm doing renovations and considering a heat pump. What do I need to think about?

Money

If I choose to proceed with having a heat pump when do I make payment?

What are the requirements to be eligible for the Boiler Upgrade Scheme (BUS) grant?

How much will I save by having a heat pump vs a gas boiler?

Do you offer a finance scheme to cover the costs of my heat pump installation?

Can I cancel after a deposit is paid

What are the requirements to be eligible for the Home Energy Scotland (HES) Grant and Loan Scheme?

What is the process to apply for the Home Energy Scotland and Loan Scheme?

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