When I go to get a quote I get an error message to say that my heat loss is too high. What does that mean and what can I do about this?

The good news is this does not mean that you cannot have a heat pump system upgraded!

We just need to understand more about your home and why our estimate of your required Heat Pump has exceeded the current 19kW limit. We are extending this limit soon though so best to get in touch with our Upgrades Team.